Privacy and data
Your learning material is not our product.
Claryvia processes the screen you deliberately ask it to explain. We collect only the account, billing, reliability and voluntary feedback data needed to run and improve the service.
Effective 14 July 2026
Screen processing
What happens when you ask Claryvia
- The app briefly captures the visible screen after you press Ask Claryvia.
- Then your instruction is sent securely to the Claryvia service while your screen capture is sent to an AI provider. Just the way you would screenshot and upload to your preferred AI application.
- An external AI provider processes that material to create the requested explanation.
- During Voice Classroom, microphone audio is sent to the configured realtime speech provider only while the session is active. Claryvia does not add the audio or full transcript to product analytics.
- The optional “wake while floating” setting listens for the word “Claryvia” only while the app is docked. It uses the speech-recognition capability supplied by the Windows WebView and can be disabled at any time.
- If you attach an optional learning material, the original file remains in the Claryvia app on your device. Claryvia selects relevant passages locally and sends only those passages with questions that need them.
- The result is returned to the app. Claryvia does not store the screenshot, extracted lesson text, full prompt or generated answer in its product analytics database.
Do not ask questions you know you wouldn't want to ask your AI naturally.
Data handling
What Claryvia keeps and what remains outside analytics
Data we store
- Account email, verification state and account status.
- Subscription, credits, payment status and Stripe references. Claryvia does not receive full card details.
- A device identifier used for activation and device limits. The server stores a one-way digest of the device credential, not the credential itself.
- Short-lived activation-code records, failed-attempt counts and keyed security hashes used to prevent unauthorised activation and abuse.
- Operational metadata: time, success or failure, requested response type, response time, credit cost, app version, answer-quality score and source-clarity level.
- A one-way source fingerprint used to recognise follow-up questions on the same screen without storing that screen.
- Ratings and comments that you choose to submit.
Data we do not store in analytics
- Raw screenshots or screen recordings.
- Extracted lesson or document text.
- Your complete question or generated explanation.
- Locally saved library items, projects and review history. These remain on your device unless a future sync feature is clearly enabled by you.
- Original learning-material files attached inside the desktop app.
- Your full payment-card number or security code.
Product reliability
Why we use operational analytics
The metadata helps us measure whether explanations complete successfully, which features are useful, how long responses take, whether quality is improving, and where failures occur. It is designed to answer product questions without revealing the material a learner was viewing.
Supporting services
Service providers
Claryvia uses carefully selected providers to operate the service, including cloud hosting, AI processing, email delivery and Stripe for payments. They receive only the information needed to perform their role and process it under their own contractual and privacy terms. We do not give them permission to market to you using your learning material.
Control and responsibility
Retention, security and your choices
Retention and security
We keep account and transaction records for as long as needed to provide the service and meet legal or financial obligations. Operational analytics and diagnostic records are reviewed and removed or anonymised when they are no longer needed. Access is restricted to authorised administration roles.
Activating a new device requires a short-lived code sent to the account email. After verification, Claryvia stores the device credential in Windows protected storage and the server keeps only its one-way digest. A device credential can be revoked and is never a substitute for protecting access to your email account.
Your choices
You can choose not to submit feedback, disable wake-word listening, end microphone access by closing a Voice Classroom session, remove locally saved learning items, and ask us for access, correction or deletion of eligible account information. Some transaction records may need to be retained where the law requires it.
Questions or data requests
Speak directly with Claryvia Support.
Contact us about your account information, privacy choices or how Claryvia handles data.