Get installed, connected, and learning.
Start with the quick guide below, then open the relevant support topic if something does not work as expected.
From account to first explanation.
Create or sign in
Use an email address you can verify and keep the same account email inside the desktop app.
Install Claryvia
Download the current Windows installer from claryvia.com and complete the installation.
Activate the device
Open Account in Claryvia, enter your email, and complete the short verification step.
Ask about your screen
Open your learning material, ask a focused question, and request the teaching style that would help.
Common questions and direct answers.
Windows blocks or warns about the installer
Download Claryvia only from the official download page. Check the signing status and SHA-256 checksum shown there. Do not disable Windows security. Organisation-managed devices may require approval from an administrator.
The desktop app cannot activate my account
Confirm that the account exists, the email has been verified, and the same email is entered inside Claryvia. Reopen the app after verification. If the issue continues, include the email and exact error message when contacting support; never send your password.
Claryvia cannot read the screen clearly
Keep the relevant material visible, increase very small text where possible, and ask a precise question. Image-heavy, mathematical, or highly structured material may require visual interpretation or supporting files.
Voice classroom or microphone access does not start
Allow microphone access for Claryvia in Windows privacy settings, check the selected input device, and make sure your plan includes voice. End an existing voice session before starting another one.
How credits and follow-up questions work
Your account page shows the current allowance and usage. Normal follow-up questions about the same captured screen do not consume another screen credit. Generated images use the credit amount shown in the plan.
Payments, plan changes, and billing
Sign in to your account to view the current plan and open billing management. Stripe displays the final payable currency and amount before payment is approved.
Updates and release information
Use the update check inside Claryvia or return to the official download page. Release notes and installer verification information appear with the current release.
What information should I include in a support request?
Include the Claryvia version, Windows version, what you were trying to do, and the exact visible error. Remove confidential learning material and never send passwords, payment details, or API credentials.
Contact Claryvia support.
We respond to account, installation, product, privacy, and billing enquiries at the address below.